Acceptable Use Policy

Any attempt to undermine, cause harm, or obtain unauthorized access to a server that is on our network is strictly prohibited. As our customer, you are responsible for all of your accounts and actions.

We reserve the right to reboot, shut down, suspend, or terminate any service found in violation of our Acceptable Use Policy.

We believe in second opportunities. If a procedure in case of violation is not specified on the violated policy, our standard procedure is to first shut down and/or suspend your service. Then, a ticket will be opened through our client area detailing the offence and the necessary steps to resolve the situation. Once the customer replies to the ticket acknowledging that they understand the issue and how to correct the problem, the service will be reactivated and the customer will have 24 hours to prevent any further abuse. If further violations occur, we will terminate the customer’s service without the right to receive a refund.

Our products and/or services must only be used for their intended purpose. Any data that constitutes illegal material is strictly prohibited on our servers. Examples of illegal and obscene materials may include but are not limited to child pornography, pirated software, fraudulent websites or threats.

The terms ‘unlimited’ or ‘unmetered’ does not truly define unlimited. Our servers reserve, split and distribute resources evenly among all clients. We reserve the right to shut down, suspend, or terminate a server found to be using an excessive amount of resources including but not limited to storage space, disk I/O, memory, or CPU usage.

The following general policies apply to all of our servers, including but not limited to Game Hosting Services:

  1. Unsolicited bulk emails, commercial messages (“spam”), or mass messages are strictly prohibited.
  2. Disrupting the services or performance of any other customer or network is strictly prohibited.
  3. Sending DoS/DDoS attacks is strictly prohibited.
  4. Network boosters, stressors, or other websites that promote illegal or questionable activities
  5. are strictly prohibited.
  6. Spoofing IP addresses is strictly prohibited.
  7. Botnets are strictly prohibited.
  8. IP/port scanning is strictly prohibited.
  9. Open proxies, Tor relays, and TOR exit nodes are strictly prohibited.
  10. Violations of copyrights or trademarks are strictly prohibited.

In addition to our general policies, the following policies are specific and apply to our Game Hosting Services:

We reserve the right to immediately terminate your service without the right to refund if you are found to be trying to, or bypassing the assigned RAM limit of your purchased package.

The unmetered MySQL databases feature shall only be used to store data that is completely required for the server functioning, including but not limited to: Data from plugins and/or additional software that runs on the same server