Terms and Conditions

The Terms of Service (“The Agreement”) is an agreement between Kilner (“Kilner”, “us”, “we” or “our”) and you (“Customer”, “user”, “you”, “your”). This Agreement sets forth the general terms and conditions of your use of the products and/or services made available by Kilner and of the kilner.host website or any of its domains, including but not limited to kilner.co.za, kilnerhost.com and, kilnerhost.eu. By using our products and/or services, you agree to be bound by the Agreement, and all applicable laws and regulations. If you do not agree to abide by the terms of the Agreement, you are not authorized to use or access our products and/or services.

We reserve the right to partially or fully modify any policy, section or portion of the Agreement at any time and our sole discretion and without advance notice to you. Any changes will be effective when they are posted to the site. Your continued use of our products and/or services following any change in the Agreement will signify that you accept such changes. If you do not agree to any changes in the Agreement, please discontinue the use of our products and/or services.

By accepting the Agreement, you are also agreeing to our Privacy Policy.

 

Your Account

  1. We reserve the full right to terminate your account at any time, with or without notice in advance. Your account and its products and/or services will be terminated if you are found in violation of the Agreement.
  2. You must be thirteen (13) years of age or older to be eligible for the use or access to our products and/or services. Any registration, use of or access to our products and services, by anyone under thirteen (13) is unauthorized unless with the permission of a parent or care.
  3. It is your responsibility to provide accurate, current, and complete information to us. If we need to contact you, we will use the primary email address associated with your account.
  4. It is your responsibility to ensure that the contact information for your account is correct and complete at all times. Providing false information of any kind may result in the termination of your account and its Services. In certain cases, you may be required to provide government-issued identification and possibly a scan of your ID book/Card, driver’s license or proof of address used for verification purposes. Failure to provide the information requested will result in your order being denied and cancelled.

 

Services, Orders and Payments

  1. We reserve the right to shut down, suspend, terminate or deny access to any product and/or service with or without reason, with or without advance notice. We are not responsible for any data loss related to the termination of products and/or services
  2. All services and/or products ordered from us will not be activated until payment has been received and verified to not be fraudulent. In most cases, payment verification is automatic but may require manual review in rare circumstances
  3. When ordering a product and/or service from us, you are only receiving a license and/or renting the product and/or service. All services and/or products remain our property of us.
  4. All services and/or products are still subjected to software limitations and physical hardware limits.
  5. Invoices for products and/or services will be generated ten (10) days before the product and/or service due date. The client is expected to pay the invoice in full before the expected due date. Products and/or Services will be suspended two (2) days after the due date if the invoice remains unpaid and terminated no later than seven (7) days after the invoice due date. if the invoice remains unpaid. We reserve the right to terminate services and/or products and remove data associated with any service and/or product that has an overdue invoice at any time.
  6. We keep backup retention for 7 days. Restores after termination will be charged at R200 per

server/instance

 

Refunds and Cancelations.

Kilner understands sometimes a service just isn’t for you. Therefore, in the event an order is

made, you the consumer are granted a twenty-four-hour (24) timeframe from the time of the order

being placed to request a refund for any reason whatsoever, no questions asked. However, as such,

some limitations do apply,

  1. Add-ons are non-refundable
  2. A Cancellation request has been processed or submitted on the product
  3. A refund has been processed on the account within the last six (6) months
  4. The order is an upgrade order
  5. If a backup restore has been processed on a service, it is no longer eligible for a refund.

 

You will not be offered a refund or receive a refund after seventy-two-hours when:

  1. You caused the downtime.
  2. You did not want to buy the services.
  3. You do not receive support.
  4. Termination based on these and system terms of service.

In the event you the consumer paid for a service in advance and you the consumer decides to cancel

any future it will only be cancelled at the end of the appointed billing period.

 

Accounts and security.

 

We take security seriously. When registering an account, you automatically agree to this here terms of service and the privacy policy to gain access.

You as the user agree to the following.

You:

  1. Will not share your account credentials
  2. Will take responsibility for the actions of the account.
  3. Will be responsible for the security of the account.
  4. Will not exploit any flaws in hardware or software for any reason.
  5. Will not attempt to circumvent any security features for any reason.
  6. Will report exploits and security flaws to us upon discovering them by email to [email protected].
  7. Will not perform any attack on any network, host or servers, including but not limited to denial-of-service attacks.
  8. Will not engage in activities that interrupt or interfere with Kilner services.
  9. Will Not to engage in illegal activities.

 

Data Loss

We may incorporate multiple features such as Local backups and offsite backup solutions to mitigate the risk of data loss on our products and/or services. However, you are ultimately responsible for the data stored on our products and/or services. We shall not be held responsible for any data loss, regardless of the cause.

 

MySQL Services

We offer 1 free MySQL database with all game servers. This is an add-on service and as such we do not hold any liability for any (paid or free) MySQL data loss or corruption. The MySQL databases associated with your server may only be used for purposes related to your server, any use deemed by Kilner outside of this policy will result in the removal of your MySQL database and the data it contains. The size and storage of your MySQL database are based on a fair-usage although has a hard limit of 50GB. This does not mean you can always use the full 50GB as other factors may mean your server exceeds the fair-usage limitation before reaching 50GB in usage. Your server will be suspended if any databases associated with your server exceed this limit. You may purchase additional databases for your server for R20 per month per additional database, this is limited to up to 10 total databases. The terms listed above for the first free database apply to all paid additional databases.

 

Our Site

  1. We reserve the right to modify any of the information on the site at any time, with or without advance notice.
  2. We are not responsible if any information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Modifications to the products and/or services

  1. We reserve the right to update the pricing and/or specifications of any product and/or service at any given time, with or without advance
  2. We reserve the right to discontinue any product and/or service at any given time, with or without advance
  3. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of any product and/or services

Legal Obligations

  1. Under no circumstances do we claim responsibility and/or liability for what you choose to host on your products and/or services.

 

Liability

  1. Under no circumstances shall we be held liable for any damages, including but not limited to downtime or data loss, incurred by the client through the use of our products and/or services. Our maximum combined liability to a client for any service shall be 100% of the product and/or service fee for that specific month.

Denial of Service Attacks

  1. We may incorporate multiple protection methods against Denial-of-Service Attacks. However, we are not liable for any downtime caused by a DDoS (Distributed Denial of Service) or DoS (Denial of Service) attack. If a DDoS or DoS attack is targeted at a specific customer’s product and/or service for an extended period and affects other customers’ products and/or services we may suspend it until further notice or resolution.

Support

Any support request must be submitted through our client area. We are not required to provide technical support via live chat, social media, or other unofficial contact methods.

We aim to respond within 30 minutes for all tickets although depending on the complexity of the request this may be longer. Bumping the tickets will further delay response as we answer tickets based on their last reply. Spamming our ticket system may result in a ban from our support system and thus you will not be able to get support.

We reserve the right to not provide support due to but are not limited to abusive comments such as swearing if this is a continued problem your services may be terminated without refund.

All of our services are unmanaged unless elsewhere specified, due to this we are unable to provide extended support for configuration issues.

 

This document was last updated on 08/11/2023